Charged for Services not Received

Made arrangements to have a car DVD/navigation system installed and purchased the system plus labor on my credit card. Called one day later and cancelled the installation but Advanced Car Stereo refused to credit back the charge on my credit card. After multiple discussions with credit card company, finally got my money back because Advanced Car Stereo had altered the receipt, but through no help at all from Advanced Car Stereo. They were determined to keep my money. They first said they had to pay the installer before the installation was done and the entire amount went to pay the installer- sure. Then they indicated they were "stuck with" equipment I ordered, but what they were installing was already on the shelf in the store. This is a dishonest company out to rip people off, especially unsuspecting seniors.
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1 comment

please change this complaint the store you went to is not riverside we have nothing todo with jt our the others stores thank you advanced car stereo riverside

#485516 Review #485516 is a subjective opinion of poster.
Albany, New York

Cancelled my order before taking delivery but merchant refused to credit my credit card for over $1000.

I ordered a car stereo system, labor plus equipment, and scheduled an appointment for installation several days later. When I called the next day to cancel the order, JT refused to credit back my credit card for over $1000. I have filed complaints with the Better Business Bureau, California Attorney General, credit card company and others. To date Advanced Car Stereo has not agreed to refund my money, claiming their policy is "no refunds." This is obviously a company that has no concern with the customer whatsoever. People should avoid doing business with them unless they like donating their hard earned money to scam artists. How can it be ethical or legal to take my money and give absolutely nothing in return?
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#456976 Review #456976 is a subjective opinion of poster.
Murrieta, California

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